3. What information we collect
We collect and process Data relating to OpenQ Contacts, End Users, and
3.1. Information in OpenQ B2B Database (“Contact Data”)
OpenQ does not directly sell contact data about businesses or business
professionals to its Licensees. Instead when an End User expresses
interest in contacting a business professional for a supported Use
Case, OpenQ uses its proprietary algorithms to identify a suitable
contact information for the business professional (“Contactable Business Professional”) and reaches out to them directly. If the requested business
professional is willing to take part in the Session, she / he is
provided with a self-serve web-based tool to schedule the Session with
the End User. We believe that this protects the privacy of both our
End Users as well as the Contactable Business Professionals since the
contact information of neither party is shared with the other until
both parties have mutually agreed to meet and a Session has been
We strongly respect the privacy preferences expressed by Contactable
Business Professionals. Email communication sent to Contactable
Business Professionals include an option to “Unsubscribe” from our
mailing list. Contactable Business Professionals who unsubscribe from
our mailing list are not contacted in future, even if another End User
expresses an interest to contact them in future.
Although we do not directly sell contact information about businesses
and business professionals, in order to improve the value we deliver
to our End Users, we do collect and make available specific
non-contact information about businesses and business
professionals to Licensees and End Users. The information we provide
is limited to what you would find on a business card or a business
social network profile.
Our B2B Database relies on Data retrieved or derived from information
from the following sources:
Google and Microsoft: Where OpenQ End Users provide
us access to their account, for the purposes of creating and
modifying calendar invites , we obtain data using Google’s or
Zoom: When OpenQ End Users provide us access to
their Zoom account, for the purposes of creating and modifying Zoom
meetings, we obtain data using Zoom APIs.
Our affiliates: We may receive contact details
from affiliates, i.e. subsidiaries, parent companies, joint
ventures, and other corporate entities under common ownership.
Third parties: We may rely on business partners to
collect Company and Contact Information. We use this information to
ensure that the Data we use and/or share with Licensees is clean,
relevant and of the highest standard.
Publicly available sources: We may use proprietary
algorithm to scans publicly available sources and retrieve public
information about businesses and business professionals.
3.2. OpenQ End Users
We collect Data directly from OpenQ End Users where they interact with
us, for example, when End Users create an account, using our Services,
contact us via our website or support channels. The information
provided or derived includes:
- email address
- phone number
- mailing address
- user activity
any other information you provide us voluntarily when you
communicate with us.
As part of the Services, we allow our Licensees to integrate OpenQ
with certain business platforms (“Integrations”). In
using OpenQ’s Integrations, Contact Data from End Users’ browser
plug-in or other software may be transmitted to OpenQ to augment,
match or cleanse a customer’s data against OpenQ’s B2B database. In
this event, OpenQ may use such Contact Data to identify potential
contacts to supplement the Service and retrieve such data from other
sources, verifying the accuracy of Business Contacts, removing
out-of-date Business Contacts from the Services, or otherwise
improving OpenQ’s platform and the content provided by its Services.
Data collected by Payment partners
OpenQ does not collect or process your payment information directly;
payment processing is done by trusted third-party service providers.
3.3. End Users and Visitors
We automatically collect information sent to us by your computer,
mobile phone, or other access devices. This information includes:
Your device information (for example, the type of browser and
operating system your device uses, your language preference, your
domain name, and the time you accessed the website)
- Your mobile network information
- Your IP address
Alerts for troubleshooting errors and bugs
Where you are not logged into your account, this information is
unidentified to you and we are not aware of the identity of the user
from which this information is collected.